NordicSupport AI is a private, on-prem AI copilot that answers your team's IT questions, drafts tickets, and automates the small daily fires — using your own manuals, on your own server. Built on open-weight models. GDPR-aligned by design. EN · FI
No cloud round-trip. No data leakage. The model reads your handbooks, manuals, VPN guides, onboarding PDFs — and replies with the exact paragraph it pulled the answer from.
If it can't solve something, it opens a ticket for IT instead of hallucinating an answer.
No dedicated IT person. Same printer issue. Same VPN reset. Same "where's the invoice template?". The cost adds up — usually paid by the most senior person in the room.
From dropping in your manuals to having a working private assistant — most pilots are live within five working days.
PDFs, DOCX, Markdown, Confluence, SharePoint, Notion. Files are chunked and indexed locally — never sent to a third party.
A vector index (Qdrant or Chroma) finds the right passages. The LLM only answers from those — with citations to the source page.
If the answer is in your docs, employees get it instantly. If not, NordicSupport opens a structured ticket with priority, category, and a suggested fix.
The admin dashboard surfaces top issues, missing documents, and recurring tickets — so you can fix root causes, not just symptoms.
Every answer points back to the document and page it came from. No black-box hallucinations. If sources disagree, the assistant says so.
When the assistant can't solve the problem, it doesn't shrug — it drafts a ticket with category, priority, suggested fix, and assignee.
Built for Finnish workplaces. Switches between English and Finnish per user, per question — without losing context.
Top categories, unanswered questions, response times, document gaps. Insight you can actually act on.
HR docs visible to HR. IT runbooks for IT. Finance closed off. Permissions enforced at retrieval time, not just in the UI.
Promote it from helpdesk to teammate. Ask: "Summarise this week's tickets," "Generate a Windows onboarding checklist," "Draft the password-reset email," "Write the monthly IT report." NordicSupport produces it — grounded in your real data.
No third-party API calls. No outbound training. Open-weight models you can audit. This is the difference between a productivity tool and a liability.
Runs on your hardware, your VPS, or a sovereign EU cloud. Air-gapped deployments available for regulated environments.
Built on Gemma 4 (Google, open-weight, commercially usable) and DeepSeek V4 (MIT-class open weights). No vendor lock-in. No surprise pricing changes.
Right to erasure works because the data was never copied off-site. Audit logs, retention controls, and DPA-ready documentation included.
Your documents are used for retrieval, not for fine-tuning a third-party model. Optional private QLoRA fine-tunes stay on your infrastructure.
If your team has fewer than fifty people but still has compliance, customers, and downtime that costs money — NordicSupport AI was designed for you.
Onboarding, IT help, classroom tech
GDPR-grade privacy, patient-data safe
POS, inventory, staff handover
Shift handover, equipment manuals
SOPs, safety, machine troubleshooting
White-label it for your own clients
Procedure books, route planning
Recipes, allergens, shift checklists
All plans include the base model, RAG infrastructure, ticketing, dashboard, and EN/FI bilingual support. Setup is a one-time fee billed against the first invoice.
For shops, cafés, and offices up to 10 people.
For schools, clinics, and growing teams up to 50.
For mid-sized companies that need agent automation.
Air-gapped, regulated, or fully self-hosted.
All prices in EUR · VAT not included · Setup from €1,500 · 14-day free pilot available
On your own server, your own VPS, or in a sovereign EU cloud you choose. NordicSupport AI does not call any external LLM API by default — the model runs locally. For air-gapped deployments, the system has zero outbound network requirements after install.
By default, Gemma 4 (E4B for laptop-class hardware, 26B-MoE for servers) and DeepSeek V4 for higher-quality reasoning. Both are open-weight and commercially usable. We verify model licenses for your specific use before deployment, so you don't inherit any legal surprises.
Yes — and we test it on Finnish IT vocabulary specifically (verkkokirjautuminen, etätyö, tulostinajurit, the works). For domain-heavy Finnish vocabulary, we offer optional QLoRA fine-tuning on your own corpus, kept entirely on your infrastructure.
It says so — and creates a structured ticket with the user's question, suggested category, priority, and any partial answer it could find. This is by design: an honest "I don't know, here's a ticket" beats a confident hallucination every time.
A typical pilot is live in three to five working days. The longest part is usually getting your existing documents into one place — we provide tooling for SharePoint, Confluence, Google Drive, Notion, and plain folders.
It's designed to be GDPR-aligned out of the box: data residency in the EU, right-to-erasure that actually works because data isn't copied off-site, and a Data Processing Agreement template included. Final compliance always depends on your own implementation, so we work with your DPO during onboarding.
Twenty minutes. We show you a private NordicSupport AI running on a real Nordic SME's docs, talk through your stack, and tell you honestly whether it fits your setup.